Log-in Assistance

As part of the log-in process, users will need to enter a one-time, unique code which can be accessed through email or text message.

This industry standard, called two-factor authentication, provides an extra layer of security to protect your medical information and prevent others from accessing your account.

The video below helps to explain the process (also known as two-step verification) in more detail. You may also review additional troubleshooting tips.

Forget Username?

If you attempt to log in to your OSF MyChart account and can’t remember your username, click the blue "Forgot Username?" link under the Sign In button.

Fill in your name and date of birth and click Submit.

You will receive a confirmation email to the address you used to sign up.

Forget Password?

If you attempt to log into your OSF MyChart account and can’t remember your password, click the blue “Forgot Password?” link under the Sign In button.

Fill in your username and date of birth. Click Next. A one-time code will be emailed or texted to you.

Enter the code onto the form and click Next. You will be prompted to create a new password.

Click Next to complete the process.